Returns & Refund Policy

Last updated: 13 August 2026

At Perfumista Nigeria, we want you to love your purchase. If something isn’t right, here’s how our returns and refunds process works.

1. Eligibility for Returns

Due to the nature of fragrance and beauty products (hygiene and authenticity reasons), we can only accept returns under the following conditions:

  • The item is damaged, defective, or incorrect (wrong product/size sent)
  • The item is unopened, unused, and in its original packaging with seals intact
  • You contact us within 7 days of receiving your order

We cannot accept returns on:

  • Opened or used fragrances/beauty products, unless defective
  • Items marked as “Final Sale” or purchased during clearance/discount promotions (unless defective)
  • Items with broken seals or missing original packaging (for hygiene/authenticity verification purposes)

2. How to Request a Return

  1. Email orders@perfumista.ng or contact us via WhatsApp at 09071921444 within 7 days of delivery
  2. Include your order number, photos of the item (and damage/defect if applicable), and reason for return
  3. Our team will review your request and respond within 2 business days with next steps
  4. If approved, we will provide instructions for returning the item

Do not send items back before receiving return approval — unapproved returns may not be eligible for refund.

3. Return Shipping Costs

  • If the return is due to our error (wrong item, defective product), we cover return shipping costs.
  • If the return is due to a change of mind (only applicable where the item remains sealed/unopened), the customer is responsible for return shipping costs.

4. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • Approved refunds are processed within 5–10 business days to your original payment method or bank account.
  • Store credit may be offered as an alternative, at your preference, for faster resolution.
  • Original shipping fees are non-refundable, except where the return is due to our error.

5. Damaged or Incorrect Items

If your order arrives damaged or you received the wrong item, contact us within 48 hours of delivery with photos of the item and packaging. We will arrange a free replacement or full refund, including shipping costs, at no charge to you.

6. Order Cancellations

  • Orders can be cancelled for a full refund before they are shipped. Contact us as soon as possible at orders@perfumista.ng/09071921444.
  • Once an order has shipped, it can no longer be cancelled but may be eligible for return under the terms above.

7. Exchanges

We currently do not offer direct exchanges. If you’d like a different product, please request a return (if eligible) and place a new order.

8. Contact Us

For any questions about returns or refunds:

Perfumista Nigeria Email: orders@perfumista.ng Phone/WhatsApp: 09071921444